Please use this identifier to cite or link to this item: 192.168.6.56/handle/123456789/42264
Title: Business Process Management and the Balanced Scorecard : using processes as strategic drivers
Authors: Smith, Ralph F.
Keywords: Management
Balanced Scorecard
Issue Date: 2007
Publisher: John Wiley & Sons
URI: http://10.6.20.12:80/handle/123456789/42264
ISBN: 0-470-04746-1
Appears in Collections:Business Administration and Information System

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